Programs

Discount Eligibility

  • All Art Teachers, K-12 as well as postsecondary, are eligible for discounts on glaze, clay and tools. Don’t forget to check out our free services for Art Teachers.
  • All Ceramic Students, including K-12, postsecondary, and individuals enrolled in ceramic classes offered at any institution.
  • Dealers, Studios & Retailers are eligible for wholesale discounts, providing proof of federal tax ID and vendor registration ID
  • Central Ohio Clay Arts members are eligible for a discount with proof of COCA membership.

Policies

Returns

You may return new, unopened or unused items within 14 days of purchase for a full refund. Full credit will be given for product returned because of defect or due to error on our part. If returned for any other reason, credit may be contingent upon salvage value of the returned merchandise.

Exceptions: For special ordered equipment such as kilns or wheels, we are required to follow the manufacturer’s return policy. Customers will be asked to pay any return allowances or freight charges.

Equipment & Special Purchases

Kiln Sales: We help our customers find the kiln that best fits their needs AND their budget, spending all the time necessary to be sure the kiln will arrive in order with the correct voltage, plug ins, etc. We are also happy to advise on other topics such as proper venting and kiln room preparations. 

We also offer free delivery within 75 miles. Upon delivery we'll provide an overview of the kiln and basic operations, and we'll provide a free inspection after 1 year of service. Our setup includes placement and removal from the box. We can also provide training and instruction if arranged in advance.

All large equipment - kilns, potter's wheels, slab rollers, etc., are ordered from the manufacturer and may require a down payment before order is placed. We are happy to place special orders for non-stocked ceramic materials and supplies - ask for details. Special order sales are FINAL and not eligible for return.

Delivery

hilliard delivery areaOur truck regularly delivers within a 75 mile radius from our Columbus location. For shipments beyond 75 miles, we can arrange special delivery with our truck or use commercial freight delivery.

For bisque producers, we can provide bulk slip delivery from 100 gallons to 750 gallons. Please contact us for a quote to arrange delivery.

Technical Support

Technical Support (614) 675-2031 Our staff includes clay artists and ceramists who have years of experience working with ceramic equipment and materials. We will do our best to answer technical questions on clay and glazes as well as troubleshoot equipment issues. For problems requiring greater investigation, we will contact our manufacturers on your behalf.

Health & Safety

MSDS Sheets are available upon request.